Terms & Conditions Surga55 – Terms of Use for Malaysia's Online Casino Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and Surga55 ("Platform", "we", "us"). By accessing surga55.im, registering an account, making a deposit, or using any services provided by Surga55, you automatically agree to comply with all terms set out in this document.

Surga55 reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the platform following any changes constitutes acceptance of the updated terms. It is your responsibility to review this page periodically to ensure you are aware of the latest version of Surga55's Terms.

These Terms apply to all users of the Surga55 platform regardless of access method – whether via desktop web browser, Android or iOS mobile device, or any other device used to access surga55.im.

To register and use Surga55's services, you must meet all of the following eligibility requirements without exception:

• Age: You must be at least 18 years of age. Surga55 strictly prohibits any underage individual from registering or using our platform. Any attempt to register using false information or by impersonating an age-eligible individual is a serious breach of these Terms.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• One account: You may only hold one active account on Surga55 at any given time. This includes a prohibition on registering a new account using a different name, phone number, email, or banking details to circumvent any limits or restrictions already in place.
• Accurate information: All information you provide during registration and throughout your use of Surga55 must be accurate, complete, and up to date. Providing false information is a serious breach that may result in immediate account closure.

Surga55 reserves the right to request identity verification documents at any time to confirm a member's eligibility. Failure to submit the required documents within the specified timeframe may result in temporary suspension or permanent closure of the account.

The Surga55 account registration process is designed to be quick and straightforward, while meeting the verification requirements needed to protect all members. During registration, you will be required to provide the following information:

• Full name as stated on your Malaysian identity card (MyKad)
• An active Malaysian mobile number capable of receiving SMS
• A valid and active email address
• A strong password to protect your account

Upon registration, Surga55 will send a verification code (OTP) to the registered phone number. Your account will only be activated once OTP verification is successfully completed. This step is essential to securing your account from the outset.

All actions taken through your account will be considered your own. Surga55 is not liable for any losses arising from unauthorised use of your account where such use results from your own negligence in safeguarding your login credentials.

Surga55 supports all major Malaysian payment methods for the convenience of our members. All financial transactions on Surga55 are processed securely using the latest encryption technology.

Surga55 withdrawal conditions that must be met:

• The minimum withdrawal amount is RM30 across all payment methods.
• Withdrawals must be made to the same payment method used for the deposit, except in certain circumstances approved by the Surga55 team.
• Winnings derived from bonuses must satisfy the stipulated rollover requirements before a withdrawal is permitted.
• Withdrawals exceeding RM10,000 require additional identity verification, which is processed within one to two business hours before the transaction is completed.
• Surga55 reserves the right to place a hold on suspicious withdrawal requests pending further investigation, in order to protect the security of the member's account.

Surga55 offers a variety of promotions and bonuses to our members from time to time. Each offer is subject to specific terms and conditions stated alongside the respective promotion. The general conditions applicable to all Surga55 bonuses are as follows:

• One bonus per offer: Each promotion may only be claimed once unless otherwise stated. Attempting to claim the same bonus multiple times using different accounts is prohibited.
• Rollover requirement: All cash bonuses at Surga55 are subject to rollover requirements – meaning you must wager a specified amount (for example, 5x or 10x the bonus value) before a withdrawal is permitted. The exact rollover conditions are stated on each individual offer.
• Validity period: Every bonus has a validity period that must be met. Bonuses that expire without fulfilling the rollover requirement will be automatically forfeited.
• Eligible games: Some bonuses are only valid for specific games such as jackpot slots, baccarat, roulette, or blackjack at Surga55. Check the offer's terms to find out which games are eligible.
• Bonus withdrawal limit: Certain bonuses are subject to a maximum withdrawal cap on winnings derived from them. This limit will be clearly stated in the terms of each Surga55 promotion.

Surga55 reserves the right to cancel or modify any bonus offer at any time. In the event of any discrepancy between promotional materials and the applicable full terms, the full terms shall prevail. For the latest information on current Surga55 promotions, check our promotions page, which is updated regularly.

All games offered on Surga55 – including live casino (baccarat, roulette, blackjack), progressive jackpot slots, football betting, e-sports, and other categories – are subject to the following general rules:

• The outcome of all games is determined by an independently audited RNG (Random Number Generator), or by the results of real sporting events governed by recognised sports regulatory bodies. All decisions are final and cannot be disputed.
• Surga55 reserves the right to void any bets placed due to technical errors, including incorrectly displayed odds, system failures, or other exceptional circumstances. In such cases, the original stake will be fully refunded to the member's account.
• Minimum and maximum bet limits vary by game type and table. Check the details of each game on Surga55 for the exact limits before you play.
• Should your internet connection drop during an active game session, the outcome of that game will be settled based on the result recorded by Surga55's servers. Please ensure you have a stable internet connection before starting a session.
• Any attempt to exploit vulnerabilities or bugs in Surga55's gaming systems is strictly prohibited and may result in immediate account closure and legal prosecution where applicable.

Surga55 maintains a zero-tolerance policy towards dishonest behaviour, system abuse, or any action that is harmful to the platform or its members. The following actions are strictly prohibited:

• Identity fraud: Registering using another person's identity or providing false personal information.
• Money laundering: Using the Surga55 platform for money laundering or any other illegal financial activity.
• Collusion: Colluding with other players in Live Casino games or Sports Betting to gain an unfair advantage.
• Use of automated software: Using bots, automated software, or any technical tools to play or place bets automatically on Surga55.
• Bonus abuse: Registering multiple accounts or using other methods to abuse the Surga55 bonus system.
• Threatening or harassing: Hitting, threatening, or harassing any other member, dealer, or Surga55 staff member through any communication channel.
• Hacking attempts: Any attempt to gain unauthorised access to Surga55's systems or to compromise the integrity of the platform.

Surga55 reserves the right to take immediate action – including account suspension or closure, forfeiture of balances and winnings, and reporting to the relevant authorities – where there is sufficient evidence of any breach of the above terms.

Surga55 reserves the right to suspend or close any member account for the following reasons:

• Violation of any part of these Terms & Conditions
• Suspected or confirmed fraud, collusion, or illegal activity
• Failure to meet identity verification requirements within the stipulated timeframe
• Requests from legal authorities or regulators
• Inactive for more than 12 consecutive months

If your account is closed due to a breach of these Terms, Surga55 reserves the right to forfeit any balance associated with the violating activity. In cases of account closure that do not involve any breach (for example, at the member's own request), any valid account balance will be returned to the member in accordance with Surga55's standard withdrawal procedure.

You may also request the closure of your account at any time by contacting the Surga55 support team via live chat. Voluntary account closure requests will be processed within one business day.

Surga55 takes the protection of all members' personal data seriously. The collection, processing, and storage of personal data at Surga55 is carried out in accordance with Malaysia's Personal Data Protection Act 2010 and relevant international standards.

The personal data we collect includes your name, phone number, email address, and financial transaction information. This data is used for identity verification, transaction processing, account-related communications, fraud prevention, and improving Surga55's services.

Surga55 will not sell or disclose your personal data to third parties without your explicit consent, except where required by law or a competent authority. All data is stored on servers protected with 256-bit SSL encryption and strict access controls.

To the extent permitted by applicable law, Surga55 shall not be liable for:

• Any financial losses incurred as a result of betting or gaming activity on the Surga55 platform
• Service disruptions caused by factors beyond Surga55's control, such as internet outages, third-party infrastructure failures, or natural disasters
• Any indirect, consequential, or special losses arising from the use of the Surga55 platform
• Actions by third parties, including payment providers, game providers, or other service providers used by Surga55

Surga55 provides its platform on an "as is" basis and makes no guarantee that the platform will operate without interruption or error at all times. That said, Surga55 is committed to minimising downtime and maintaining the highest possible uptime for the convenience of our members across Malaysia.

In the event of a dispute between a member and Surga55, system records and transaction logs stored on Surga55's servers shall serve as the definitive evidence for resolving any dispute, unless a technical error can be clearly demonstrated.

Surga55 believes that entertainment should always remain fun and within control. We are committed to responsible gaming principles and provide a range of tools to help our members play within healthy limits.

Responsible gaming tools available to every Surga55 member:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that cannot be exceeded without a 24-hour cooling-off period.
• Loss Limit: Set a maximum loss limit for a given period to prevent losses from exceeding what you can afford.
• Session Time Limit: Set a maximum duration for each gaming session and the system will notify you when you are approaching the limit.
• Temporary Break: Take a break from the platform for a duration you set yourself – anywhere from 24 hours to several weeks.
• Self-Exclusion: Members who feel they are experiencing serious gambling problems may apply for a long-term self-exclusion from the Surga55 platform.

If you or someone you know needs help with a gambling addiction, we encourage you to reach out to the Surga55 support team or seek professional assistance. Read our full guide on the Responsible Gaming.

Surga55 reserves the right to change, amend, or update these Terms & Conditions at any time at our sole discretion. Any changes will take effect immediately upon being posted on this page. Your continued use of the Surga55 platform following any such changes will be considered acceptance of the amended terms.

Surga55 will endeavour to provide reasonable notice of any material changes to the Terms via email to registered members or through an in-platform notification. However, it remains your responsibility to review this page periodically.

These Terms & Conditions are governed by the laws applicable to the operation of the Surga55 platform. Any disputes arising from the use of the Surga55 platform shall first be resolved through negotiation. If negotiation fails, the dispute will be settled through mutually agreed arbitration procedures.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, while all remaining provisions of these Terms shall continue in full force and effect.

If you have any questions regarding these Terms & Conditions, please contact the Surga55 support team via live chat on the platform or by email at support@surga55.im. We are always happy to clarify any part of these terms for our members.